Law student finds Kit Kat with no wafer - threatens legal action [UPDATE]
A law student bought a Kit Kat bar and found it had no wafer inside last month and "threatened legal action". Before long, Saima Ahmad's story went viral and she became known as "Kit-Kat girl" all over the media.
Now, after a month of that, she has given an interview about the whole experience, explaining that it was all a (very funny) joke that got out of hand.
The original story
After finding no wafer inside her first Kit Kat, Saima Ahmad went on to check her other seven bars. To her horror, all of these other bars were wafer-less as well. Somewhat reasonably, she immediately decided to threaten legal action.
A loss of "emotional significance"
Without delay Ahmad, 20, wrote to Nestlé, demanding that they send her a lifetime supply of chocolate bars to ease her suffering:
"The truth of the matter is; manufacturers owe a duty of care to consumers."
"The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective."
"As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestlé."
"The loss I have suffered is of monetary and emotional significance."
"Clearly, if I wanted to purchase a confectionary item that is purely chocolate, I would have purchased a bar of Galaxy."
Oooh, burn Galaxy. You got burned in a legal letter of complaint.
The offending bar. Just looking at this makes us want to sue.
"They should definitely give in to me"
Saima, from Kings College, London, claims Nestlé breached duty of care to customers in supplying her eight bars of chocolate without wafers. She is putting her law studies to good use, threatening further action if her for a lifetime supply of Kit Kats are not met.
She even included legal precedent from the 1930s to back up her case.
"They should definitely give in to me. I'm hoping my demand will go higher than the customer service platform."
"I'd like the CEO of Nestlé to respond to my letter because it's an extremely important issue. I'm trying my luck - if you don't ask you don't get."
"I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control - it appears you need me more than I need you."
But even if she does get a lifetime supply, Saima told the Mail she loved the chocolate so much she still wouldn't get bored of the bars.
The interview - "I can't eat Kit Kats in public anymore"
As you can probably tell from the original story, Saima wasn't being entirely serious in her attempt to sue the Kit Kat manufacturers. Unfortunately, the internet failed to notice this, and laid into her big time, especially over at the Daily Mail:
Missing the point is kind of the Daily Mail's thing.
Saima has now given an interview to her student paper Roar News, explaining how the whole thing was a funny joke that got out of hand, and why she can no longer eat Kit Kats in public any more.
Since the incident, Saima has become known affectionately as Kit Kat girl, and mildly famous around her university. She told Roar News:
"Someone who I’ve never met before stared at me in the middle of my lecture yesterday and when she went to leave she turned to me and said ‘you’re the Kit Kat girl!’ So I replied ‘yeah’, to which she just goes ‘you’re an f*ing legend’ and walks away. I didn’t really know what to say to that."
The letter - I "thought it would be funny"
Saima explained how she only wrote the letter as a joke, procrastinating from her work, and (correctly) thought it would be funny.
"I wasn’t going to write a letter at first, but I was procrastinating and thought it would be funny to give it a go. Next morning my brother sent it to Nestle on my behalf and, unbeknownst to me, a press agency too. The press agency got in contact with me shortly after and said ‘We understand you’re upset over the wafer, can we come and chat to you and we’ll send a photographer?’. My initial reaction was no. But then I spoke to friends and they said ‘It’s a joke. You get paid for it. You’re not going to lose anything.’"
"I found it funny when Daily Star reported it... At the time it was all a joke and my friends and I thought it was funny. But then Daily Mail published the story, and that’s when it just blew up. That’s when it went too far."
Never planning on suing
Saima explained how she was never actually planning on suing, and blames the Daily Mail for taking a quote out of context.
"I am not [planning any legal action against Nestle]. It never even came to my mind that I would go to court. How could I afford it anyway?!
"I still remember my exact quote: ‘I wouldn’t rule out taking this further unless Nestle apologise or compensate me’. Now that doesn’t mean I’m going to sue. It does mean that something could go further, but it doesn’t mean that I’m going to go to court."
"I said one line which was kept out of most of the newspapers-‘you need me more than I need you’-because that’s what made the whole thing seem less serious."
"All of this started as a joke. The second part of it was that when we learnt about Tort Law I had a lecture about compensation culture and that ‘where there’s a blame there’s a claim’. We learnt that this is not actually true because the newspapers create this compensation culture: it’s a myth. The courts don’t actually face these kind of cases. So what I was doing was experimenting with the tabloids to see if they actually do this kind of thing, and that’s exactly what happened...
"All I did was use a quote about duty of care that they owe their consumers, that’s it. I did talk about emotional significance, but this was a joke. I’m not actually crying about the wafer."
She explained how she used to love Kit Kats, but now she can't even eat them in public anymore after The Incident.
"I would normally say that [Kit Kats are my] favourite one, but not anymore. I’m not going to stop eating [them] but I’m going to take my time to get back into [them] because if someone sees me eating [one] they’re just going to call me a hypocrite."
"My sister-in-law ate the first one out of the multipack and she said ‘oh my god, there’s no wafer in this!’ Then I ate mine and I knew something wasn’t right. It tasted really different. There was no wafer, it was fully chocolate. It wasn’t nice at all... It was just a block of chocolate. It was upsetting, but I still ate it.
Despite the whole weird experience, angry comments and unwanted attention, Saima said she still keeps a bit of the Kit Kat at home as a memento.
"I do have a bit of it left though. It’s in my bag at home. I wasn’t going to keep it, but my family said keep it for memories. This was before it all blew up. I still have it in its wrapper in my bag now and haven’t got it out since."
Like this? Check out the man who found a whole potato in his packet of crisps...